Frequently Asked Questions
Everything you need to know about our premium home decor and prints.
What is the standard shipping time for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while custom framed prints may require an additional 3 days for assembly.
Do you offer international shipping?
Yes, PRINTWORKS ships to over 50 countries worldwide. International delivery times vary by destination, usually ranging from 10 to 21 business days.
What is your return policy for damaged products?
If your item arrives damaged during transit, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a free replacement or a full refund immediately.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What materials are used in your prints and frames?
We use archival-grade 230gsm matte paper and UV-resistant inks to prevent fading. Our frames are crafted from sustainably sourced solid wood and high-clarity plexiglass for durability.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. After this window, the production process begins and we may be unable to make changes.